Help center
Answers to the questions we hear most. Still stuck? We're happy to help.
I registered for an event — where are my tickets?
Your ticket and QR code are emailed to you right after you register, and you can always find them by signing in at your account. Check your spam folder if the email hasn't arrived within a few minutes.
How do refunds work?
Refund policies are set by the event organizer. You can request a refund from your account's order page, and the organizer will review it. Approved refunds are returned to your original payment method.
How do I host my own event?
Create an organizer account, build your event page, and publish — it takes a few minutes. See how it works or view pricing.
How do payouts reach me as an organizer?
Ticket revenue is paid directly to your own connected Stripe account on Stripe's standard payout schedule. You can track sales, fees, and refunds from your financials dashboard.
Is there a fee to use the platform?
Hosting free events is free. To unlock the full feature set for an event you pay once — no subscription. See pricing for details.
Need more help?
Reach our support team and we'll get back to you.